Frequently Asked Questions
       
  Q   Questions
  A   Answers

Q

  • As a flat owners, can I walk into any MOMAS's office and request for an electricity prepayment meter?

A

  • MOMAS deploy, install and manage bulk pre-payment meters to PHCN, Private Estate and Corporate Organizations.

Q

  • What do I do if I want to change from a conventional meter (Old check meter) to a prepaid meter?

A

Q

  • How can I manage my electricity consumptions when I'm using prepaid meter?

A

Q

  • What if my prepaid electricity meter does not accept my token?

A

  • Make sure the meter number on your token is the correct meter number applicable to your property.
  • This token you are trying to enter may have already been used.  The 'Used token' message will appear on the screen of your meter.  If the meter number reflected on you token is correct, your meter may be faulty.  Visit your nearest sales office for further investigation and replacement thereof.

Q

  • What if I lost my prepayment token before using it?

A

  • If it is a numeric (paper) token, go to the Sales Office where you bought the token and ask for a reprint of your token.
  • You must be able to supply the cashier with all the necessary details, such as date of purchase and the value of the token.
  • But if you are using SmartCard, which mean you have misplaced your UserCard in this case you have to request for another UserCard.

Q

       

A

       
       
     

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