Our top priority : customer satisfaction

The future will be more and more metering and electrical, with growing needs, new methods of generation and new applications.

Leader in supply of electrical and metering automation management, MOMAS SYSTEMS is making it safer and easier to use this energy.

Presently render services to the whole Nigeria and the rest of west African states, the company contributes to its customers’ performance through its unique offer of products, solutions and services and by a dynamic policy of innovation.

 
Dedicated and available, the Customer Care Centre (CCC) provide a single point of contact for all customer enquires, developing close relationships with customers.
Customer Care team with 10 dedicated people provides world-class support on all MOMAS  products and services offers.
 
Why contact?
Your dedicated Customer Care team responds to questions on:
- Commercial - Products, Solutions, post-sales queries
- Logistics – delivery enquiry, order processing, price and availability
- Technical – catalogues, product selection, or more complex questions
- Service – intervention requests
Strong knowledge management and dedicated training programs allow the first levels of support to resolve most of the customer queries within 24 hours, impacting directly customers satisfaction.
The team continuously improves its service level by using metrics such as customer answer rate within one day, lost call rate, and providing resolution in the first customer call. On one of metrics, we already perform at the level of the industry best!
 
YOU CAN AS WELL REACH OUR CUSTOMER CARE REPRESENTATIVE ON THE FOLLOWING LINES
 
Tel: 01 844 9913
Tel: 01 844 9914
 
Email: support@momassystems.com
 
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OUR MISSION OUR VISION
To provide highly innovative technological solutions to our customers with zeal and passion while adding value to our stakeholders and our industry. “To be a leading technological metering solutions company committed to the provision of excellent services.”
   

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